ABSTRACT
This paper reviewed the literature on the topics of organizational redesign, digital transformation, strategic planning, process management, administrative simplification, continuous improvement, redesign and automation, and also considered the activities developed to implement organizational redesign in the quarantine declared by the Peruvian state as a result of COVID 19, with the purpose of proposing a method for organizational redesign towards digital transformation in public entities, with a strategic and operational approach. For the implementation of the strategic approach, the institutions that functionally depend on the Ministry of Education were involved, considering the current situation in relation to the operational and territorial capacities of each region, to develop the strategic and process design. Likewise, for the implementation of the operational approach, the results of the virtual course on process management for administrative simplification 2 were used, involving several institutions that proposed and implemented improvements towards the digitization of processes, promoting digital transformation. The results of the present work consider the effective time of the administrative procedures and the cost of implementation. The effective time of the procedures was reflected in a reduction of 11% and 52% in the reduction of the cost of the procedures. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
The present investigation began to answer the difference of a virtual, remote, and non-face-to-face audit, like a pilot of the non-face-to-face audit using Google's collaborative tools in the context of the COVID-19 pandemic. The research was exploratory because it began with the literary review to define the terms of face-to-face and non-face-to-face auditing, it took out the descriptive research because it made the diagnosis of a face-to-face audit before and in the process of the COVID 19 pandemic, and the results were suggested. of the implementation of non-face-to-face auditing in entities such as SUNAT and/or OSINERMING. The result was to propose a model that was found adequate with the incorporation of technology to carry out virtual synchronous supervision in stages (2) and (3). Likewise, it incorporates asynchronous supervision as part of the face-to-face supervision that includes stages (4) and (5), these stages would also be part of the cabinet audit. All stages of the model must be supported by technology to obtain results that were achieved in face-to-face audits before COVID 19 or better. The contributions were to clarify the definition of online or remote virtual auditing, to incorporate the terms of synchronous and asynchronous auditing, to propose follow-up and monitoring mechanisms for the administrator and the supervisor, to establish criteria for the implementation of cabinet auditing that ensures the results of the same way as a face-to-face inspection. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.